Returns & Refunds

30-day returns

Unused items in original, undamaged packaging can be returned within 30 days of delivery. Start by emailing support@nexuratool.com with your order number; we reply with a return address and instructions.

What counts as unused

You can open a box, look at the item and handle it, and still return it. What you cannot do is use it: a sealed product that has been opened and applied, a consumable that has been started, or a powered item that has been run.

What we cannot take back

• Opened consumables — anything sold sealed and used up in the job. Once the seal is broken we cannot resell it and cannot verify how it was stored.
• Items that cannot be resold for hygiene reasons once worn or opened — anything worn against the body, and personal or food-contact items where the seal has been broken.
• Items returned without their original packaging or missing accessories.
• Loose batteries, once opened — a transport restriction, not a preference.
• Items returned in a condition that makes them unsafe to resell.

Return shipping

Return shipping is paid by the customer, except when the item arrived damaged, faulty, or was not what we sent. In those cases we cover it and send a prepaid label.

Refunds

Refunds go back to the original payment method within 5–10 business days of us receiving the return. We refund the item price; original shipping is refunded only when the return is our fault.

Damaged on arrival

Photograph the item and the packaging, email support@nexuratool.com within 7 days of delivery, and keep everything until we reply.