Warranty & Repairs
What is covered
Powered items carry the manufacturer's warranty against defects in materials and workmanship. The term is stated on each product page — commonly 12 months. Items with no motor, battery or heating element — hand tools, hardware, consumables and the like — are covered against defects on arrival rather than by a term warranty.
What is not covered
- Normal use and wear — consumables used up, cutting edges dulling, filters clogging, battery capacity dropping over time.
- Consumables past their shelf life. Anything with a date on the packaging stops performing to spec after it.
- Damage from dropping, water ingress on items not rated for it, or running a mains item on the wrong voltage.
- Items opened, modified, or repaired by someone else.
- A product used outside the rating printed on its listing.
How to make a claim
Email support@nexuratool.com with your order number, a description of the fault, and a photo or short video showing it. Most claims are resolved without sending the item back; when a return is needed, we send a prepaid label.
Repairs
We are not a repair shop, and we would rather say that than take your money for a service we cannot do well. What we do instead: if a part is replaceable we tell you which part it is and whether we stock it, and if an item is still under the manufacturer's term we handle the claim above rather than sending you to chase the maker yourself.
Anything mains-powered, structural, or carrying gas or water needs a qualified trade — not a workaround from us.
Batteries
Battery packs are warranted against defects, not against capacity decline. A pack that holds noticeably less charge after heavy cycling is behaving as designed. A pack that will not charge at all, gets hot, or swells is a defect — stop using it immediately and contact us.